Hi Kristina, thank you for calling attention to this and sharing more resources and intel! Since I've been tagged, I do want to provide a little clarity around the circumstances that I experienced when this happened to me last month:
I lost 6 months worth of video posts, as the direct result of trying to set up a podcast feed on Substack …
Hi Kristina, thank you for calling attention to this and sharing more resources and intel! Since I've been tagged, I do want to provide a little clarity around the circumstances that I experienced when this happened to me last month:
I lost 6 months worth of video posts, as the direct result of trying to set up a podcast feed on Substack for the first time. I think it's hugely relevant that these losses seem directly linked to the podcast infrastructure on Substack.
I set up the podcast feed on 17th April and had some trouble getting it to work how I wanted, so I decided to delete and try again, on the same day. There was an “are you sure you want to delete this podcast” danger zone warning. I WAS sure I wanted to delete the podcast feed - there was no reason to believe that a feed I had only just created and never used or published to would have automatically imported video posts never intended for podcast purposes, and somehow overrode the original location of those videos on my platform. To my knowledge, no subscriber data was wiped for me - this is a particularly devastating and urgent issue for Lucy and I hope it gets the attention it deserves.
In my case, the Substack team responded rapidly once I emailed them (the AI help bot was not helpful), and I’m super grateful that they were communicative and able to recover a handful of posts (only 5 out of about 30, but better than absolutely nothing, I suppose!).
Sadly, it seems there is a platform-wide structural issue around how content and publication data is linked to podcasts that I’d love to see tended to.
Here’s what I’m doing in the meantime: Exporting all Substack data on a monthly basis - I’ve got a recurring date in my diary. Saving video/audio files and drafts of all written content in my personal cloud. Saving comment notification emails. The Shuffle podcast is set up as a separate section now, rather than linked to my publication as a whole, and I’ll certainly be doing a mass export and consulting Substack in advance if I decide to delete it at any point.
Mentioned you and your response in my live with Noemi. Gonna share it later. Thanks so much. Gonna feature you in a few hours, Chelsey. It helps to know Substack is still by our side helping us.
With Noemi I discussed their TOS and this was helpful to understanding how this platform ticks and to see it's not the only tech platform.
Hi Kristina, thank you for calling attention to this and sharing more resources and intel! Since I've been tagged, I do want to provide a little clarity around the circumstances that I experienced when this happened to me last month:
I lost 6 months worth of video posts, as the direct result of trying to set up a podcast feed on Substack for the first time. I think it's hugely relevant that these losses seem directly linked to the podcast infrastructure on Substack.
I set up the podcast feed on 17th April and had some trouble getting it to work how I wanted, so I decided to delete and try again, on the same day. There was an “are you sure you want to delete this podcast” danger zone warning. I WAS sure I wanted to delete the podcast feed - there was no reason to believe that a feed I had only just created and never used or published to would have automatically imported video posts never intended for podcast purposes, and somehow overrode the original location of those videos on my platform. To my knowledge, no subscriber data was wiped for me - this is a particularly devastating and urgent issue for Lucy and I hope it gets the attention it deserves.
In my case, the Substack team responded rapidly once I emailed them (the AI help bot was not helpful), and I’m super grateful that they were communicative and able to recover a handful of posts (only 5 out of about 30, but better than absolutely nothing, I suppose!).
Sadly, it seems there is a platform-wide structural issue around how content and publication data is linked to podcasts that I’d love to see tended to.
Here’s what I’m doing in the meantime: Exporting all Substack data on a monthly basis - I’ve got a recurring date in my diary. Saving video/audio files and drafts of all written content in my personal cloud. Saving comment notification emails. The Shuffle podcast is set up as a separate section now, rather than linked to my publication as a whole, and I’ll certainly be doing a mass export and consulting Substack in advance if I decide to delete it at any point.
Mentioned you and your response in my live with Noemi. Gonna share it later. Thanks so much. Gonna feature you in a few hours, Chelsey. It helps to know Substack is still by our side helping us.
With Noemi I discussed their TOS and this was helpful to understanding how this platform ticks and to see it's not the only tech platform.