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Karen Cherry's avatar

Stripe chargebacks ergh.

I've had a few Stripe disputes in my ten years as a digital creator, but recently had one that was super concerning, and I'm hoping it's not the start of something that becomes commonplace.

A reader signed up for my founding-level subscription at $529 per year, but when I went to check out his Substack publication so I could support his work I discovered that he didn't have a publication. He also didn't have a profile pic and had no other visible activity on the platform.

Why would anyone pay me for help with their Substack publication if they didn't have one?

I reached out 4 times to the person via DM and email, but got no response.

Then, exactly one week later, bam, a Stripe dispute. From that person.

The user also deleted their Substack account.

I think this was probably a bot created to access paywalled resources, classes, templates etc., to steal them, and then vanish, also getting their money back with a Stripe chargeback.

It's super concerning.

Has anyone else had this?

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T. Ansel's avatar

Hi again,

I found some information about the fee for the protection plan. It looks like a good and reasonable fee.

Thank you for the article as it opened my eyes to something I never even thought about.

Thank you!!! 👍👍👍

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Stripe's Chargeback Protection, which helps prevent financial losses due to chargebacks, costs 0.4% of each transaction. It also includes a $25,000 annual limit per settlement currency. This protection covers Stripe Checkout transactions and can help merchants reduce or eliminate chargeback fees

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